Payment Policy
Effective Date: December 22, 2025
1. Introduction
QllmDocs, operated by QllmSoft, provides three subscription plansBasic, Standard, and Premiumwith identical features but differing quotas and user allowances. This Payment Policy governs payments, processing, free trials, refunds, and related terms.
2. Subscription Plans
All plans grant access to the same core features. Differences lie in resource quotas and maximum users:
- Basic: Limited to 1 user (account owner only). No additional users permitted.
- Standard: Includes 5 base users. Additional users can be added at extra cost per user.
- Premium: Includes 10 base users. Additional users can be added at extra cost per user.
Pricing and current quotas are displayed on the pricing and subscription pages.
3. Free Trial
New users receive a 3-month free trial on the Basic plan upon registration. No payment information is required. The trial provides full Basic plan access. At trial end, access continues on the free Basic plan unless upgraded.
4. Accepted Payment Methods
We support two payment methods for paid subscriptions:
- PayPal: Processed securely through PayPal. We do not store payment card details.
- Direct Bank Transfer: Bank details provided at checkout. User must transfer funds manually and upload proof of payment (receipt/screenshot) with reference number. Payment confirmed only after verification and fund receipt.
5. Payment Processing
PayPal payments are instant. Bank transfers require manual verification (1-5 business days). Premium access activates only after payment confirmation.
6. Subscription Renewal
Subscriptions do not auto-renew because we do not store any payment card information or billing details on our servers. Renewal reminders are sent via email 7 days, 3 days, and 1 day before expiry. Users must manually initiate renewal by making a new payment. Upon expiry without renewal, access downgrades to Basic plan quotas and limits.
7. Refunds
Payments are non-refundable except for proven technical failure blocking access over 7 consecutive days or as required by law. Requests must be emailed to info@qllmdocs.com within 14 days of payment. Approved PayPal refunds return to original method. Bank transfer refunds deduct applicable fees.
8. Taxes
Displayed prices exclude taxes. Users bear responsibility for applicable taxes or duties.
9. Changes to This Policy
Updates posted here with revised date. Continued use of paid services accepts changes.
10. Contact Information
For questions or payment requests, contact:
Email: info@qllmdocs.com
Company Name: QllmSoft
Address: Lalamusa, Pakistan